Information Base
Frequently Asked questions
5. How does the Credit Builder feature work?
Credit Builder loan allows you to borrow a small amount of money that is placed into a secure savings account. You make regular, automatic payments on the loan, which helps you build your credit score. After completing the loan, the money is released back to you. This process can help boost your credit history and improve your credit score over time.
6. Is my data safe?
Yes, your security is taken seriously. Using **bank-level encryption** to protect your personal and financial information. Your data is stored securely, and complies with industry-standard security practices to ensure your information is kept private and protected.
7. What is the Rewards Program?
The Rewards Program lets you earn cashback on everyday purchases when you link your bank account or the account you opened within the app for transactions. You can redeem your rewards for cash or apply them toward your monthly fees or investments.
8. What happens if I need a cash advance?
With the Cash Advance feature, you can borrow up to $250 with no fees or interest. To access a cash advance, you must have an account with the app and meet certain eligibility requirements. Repayment is automatically deducted from your account on the agreed date.
9. Can I use this for investing?
Yes! it offers a personalized investment platform that helps you build wealth over time. Based on your financial goals and risk tolerance, you are provided you with a customized investment portfolio. You can start investing with as little as $5, and we offer automatic rebalancing to keep your investments aligned with your goals.
10. What is the difference between the free and premium plans?
Free Plan: Includes basic budgeting tools, credit monitoring, and limited access to cash advances and rewards.
Premium Plans: Include everything in the free plan plus higher limits on cash advances, access to personalized financial advice, a premium investing portfolio, and other exclusive features.
11. Can I cancel my account at any time?
Yes, you can cancel your account at any time. Simply visit the "Account Settings" section in the app, where you’ll find options to close your account. If you have an active premium subscription, you can cancel it directly from the app or through the App Store/Google Play Store subscription management.
12. How do I contact the team's support?
If you need help or have any questions, you can reach the customer support team in the following ways:
In-App Support: Use the chat feature within the app for instant assistance.
Email: Reach me an affiliate at [mail@theproknows.org] I will answer your questions
13. Does it offer tax assistance?
While it does not offer tax filing services directly, it do provide tools to track your income and expenses, which can make filing your taxes easier. Additionally, you can consult a tax professional for further assistance.
14. Is it available internationally?
Currently, it is only available to U.S. residents. However, there are major efforts on expanding the services to other countries in the future. Be sure to check back for updates.
15. How do I upgrade to a premium plan?
To upgrade to a premium plan, simply log into your app, navigate to the "Plans" section, and select the plan that suits your needs. From there, you can complete the upgrade process, and your premium features will be activated immediately.
16. Where can I download the app?
You can download the app from the Apple App Store or Google Play Store. Here is a link to find the app. The app is compatible with both iOS and Android devices.
17. How can I stay updated on new features or promotions?
Stay connected by subscribing to the newsletter for the latest updates, new features, and promotions. You can also follow the social media channels for real-time announcements and tips.
Note from me:
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